Forum Discussion

Sean's avatar
Sean
Steady Solver
2 years ago

Outside Service Area?

Anyone else getting an alert on the app that a bike or station is out of the service area? Makes no sense, so it must be a mis-programmed alert? I’ve seen it with the new e-bikes over the last few da...
  • Jess's avatar
    Jess
    12 months ago

    Thanks for following up, Sean. Since Citi Bike doesn't have service areas as part of their program, this must have been a bug. 

     

    In other cities, the bikeshare coverage area has some spaces that are no-riding zones, and this sort of message will appear, generally with a distinct coverage area colored in the map. 

     

    If you see something off like this in the future, don't hesitate to alert us here! 👼

Jess's avatar
Jess
Bike Angels Team
2 years ago

Sean Hi, I'm sorry I missed replying to this when we sorted out the Spam Quarantine issue. Are you still having this 'Outside service area' alert pop up when you're trying to find a dock or bike? 

  • Sean's avatar
    Sean
    Steady Solver
    2 years ago

    Only over those couple of days. Not seen since. It didn’t seem to affect anything, but was puzzling. 

    What does “out of service area” even mean?

    • Jess's avatar
      Jess
      Bike Angels Team
      12 months ago

      Thanks for following up, Sean. Since Citi Bike doesn't have service areas as part of their program, this must have been a bug. 

       

      In other cities, the bikeshare coverage area has some spaces that are no-riding zones, and this sort of message will appear, generally with a distinct coverage area colored in the map. 

       

      If you see something off like this in the future, don't hesitate to alert us here! 👼