Forum Discussion

Sean's avatar
Sean
Steady Solver
12 months ago

Outside Service Area?

Anyone else getting an alert on the app that a bike or station is out of the service area? Makes no sense, so it must be a mis-programmed alert? I’ve seen it with the new e-bikes over the last few da...
  • Jess's avatar
    Jess
    11 months ago

    Thanks for following up, Sean. Since Citi Bike doesn't have service areas as part of their program, this must have been a bug. 

     

    In other cities, the bikeshare coverage area has some spaces that are no-riding zones, and this sort of message will appear, generally with a distinct coverage area colored in the map. 

     

    If you see something off like this in the future, don't hesitate to alert us here! 👼

Jess's avatar
Jess
Bike Angels Team
11 months ago

Sean Hi, I'm sorry I missed replying to this when we sorted out the Spam Quarantine issue. Are you still having this 'Outside service area' alert pop up when you're trying to find a dock or bike? 

  • Sean's avatar
    Sean
    Steady Solver
    11 months ago

    Only over those couple of days. Not seen since. It didn’t seem to affect anything, but was puzzling. 

    What does “out of service area” even mean?

    • Jess's avatar
      Jess
      Bike Angels Team
      11 months ago

      Thanks for following up, Sean. Since Citi Bike doesn't have service areas as part of their program, this must have been a bug. 

       

      In other cities, the bikeshare coverage area has some spaces that are no-riding zones, and this sort of message will appear, generally with a distinct coverage area colored in the map. 

       

      If you see something off like this in the future, don't hesitate to alert us here! 👼