Forum Discussion

hkoellin's avatar
hkoellin
Resourceful Rider
2 years ago
Solved

Ride History and City Explorer Data Reset

I updated my payment method for Lyft Pink Access and noticed my ride history and City Explorer data have been reset. Is this a bug? I'd like to retain all of that data! 
citibike
  • Wim's avatar
    Wim
    2 years ago

    Mine disappeared too (Divvy) but it came back a couple of days later. I guess a bug in the backend/API which fetches the explorer data

Jess's avatar
Jess
Bike Angels Team
2 years ago

Hi, all! Seeing that Wim saw his ride history return, I'm curious if jm and hkoellin are still not seeing their full experience. Let me know! I'm happy to report a bug if we're still missing ride history.

Regarding City Explorer it is known that riders with super high ride counts, often Angels, have trouble seeing this feature load. I will continue to track this experience bug for our Angels—your feedback is always appreciated. 

  • hkoellin's avatar
    hkoellin
    Resourceful Rider
    2 years ago

    Hey Jess , yep my data came back after a couple days. I'm not exactly sure what triggered it- if it was after I went for a ride or after a period of time. 

  • archangel2025's avatar
    archangel2025
    Resourceful Rider
    3 months ago

    I keep saying individual stations disappear from my total, and the total number goes down. It appears that there is a limit on the number of years that station visits are retained in the system.

    I am guessing that the retention period is about 7 years, based on my current and former trip patterns.

    I am a Citibike “founding member” in New York.