Forum Discussion

bwitt's avatar
bwitt
Steady Solver
12 months ago

streak ended because my ride started at neutral and ended at negative?!

I had a terrible interaction with the bike system and with support today:   I started a regular bike ride at a neutral station, and docked at a neutral station. Turns out the end station was offli...
  • omar's avatar
    12 months ago

    Hey bwitt!

    Sounds like a rough Tuesday, sorry about that UI issue and I'm glad you were able to figure it out on your own. I just wanted to let you know our support agents (employees like me) are unable to re-enable a streak if it ever is broken.

    If you ever run into this UI issue with the app again, please let us know as we don't want to confuse our Bike Angels that are putting the petal to the metal!