Two Steps Back
Why has Citi Bike removed all of the improvements which had been made? You can no longer report a station that is offline or when a ride will not end. If a bike will not release you have to go thro...
Forum Discussion
Hi, Leslie52, thanks for sharing your experiences with us here. It sounds like there are a lot of issues represented in your post, which is making it a bit hard to parse out. We want to hear and understand all your concerns.
It seems like some of what you mentioned is already mentioned in the community. In keeping with our community guidelines, please reply to other threads about any issues already represented in the community, or start individual threads for each issue you have. This helps keep conversations clear and productive.
Do you really think that we are going to scroll through and read hundreds of posts to see if someone already posted the same thing over the last several years? And even if they did, it may not even be relevant since the app is constantly changing.
Just a couple of months ago there was a way to report a station that was down and to end a ride...but that was removed. Hence the title of my post, Two Steps Back. In fact, just last night (or rather at 2AM this morning) it took me over a half an hour to end a ride at a station which was down...when I had planned to head home to use the loo. The rep on the chat and the one on the phone repeatedly asked me for the same information. Fortunately the rain had stopped, but there were rats running all over the place and homeless people begging me for money. I could not leave the area until it was resolved and I was not ableto borrow a bike from a nearby station in order to ride home. Fortunately, this time I was not charged for having the bike too long, however, that has happened several other times and I then had to spend another hour on the phone the next day after countless hours uploading screenshots of the chats and phone conversations in order to "prove" that I did not have the bike out for more than two minutes. And after all that...we do not even receive the points earned during those rides. When it happens with the ebikes we also lose the triple point streak and have invest more time earning that back as well.
Will save this and add the rest...in another block...if I can remember what I had typed before this app logged me out the first time.
