Forum Discussion

jm's avatar
jm
Hustlin' Helper
4 months ago

Divvy. Disorganized System.

So... I'm picking up an un-docked eBike, and, at the same time, the battery change truck wanted to swap out the battery  Explaining it would only take a few minutes at most for the reset, and wantin...
divvy
  • Jess's avatar
    Jess
    3 months ago

    Hi, jm, thank you for following up on this post to call attention to this bike. I understand your post was in the SPAM quarantine for a bit of time, and I apologize we didn't follow up here once it was published. 

    I'm sorry you experienced this while moving bikes! I can see how this simple interaction could have derailed your Angel session. I'm creating a report to alert our Ops Team on the ground about this specific bike.

    Looking at your support history, I don't see that you reported this issue to Divvy support. Can you clarify the exact location of this bike or confirm that it's near Columbus Drive & Randolph Street? I want to make sure our team has the most accurate information to address this issue. Once I hear from you, I can finish the report. 

     

jm's avatar
jm
Hustlin' Helper

The eBike is still there  

Seventeen days and counting.

How can this not be a complete failure of whatever systems are in place?

Thank you 

 

 

Jess's avatar
Jess
Bike Angels Team
3 months ago

Hi, jm, thank you for following up on this post to call attention to this bike. I understand your post was in the SPAM quarantine for a bit of time, and I apologize we didn't follow up here once it was published. 

I'm sorry you experienced this while moving bikes! I can see how this simple interaction could have derailed your Angel session. I'm creating a report to alert our Ops Team on the ground about this specific bike.

Looking at your support history, I don't see that you reported this issue to Divvy support. Can you clarify the exact location of this bike or confirm that it's near Columbus Drive & Randolph Street? I want to make sure our team has the most accurate information to address this issue. Once I hear from you, I can finish the report.