Forum Discussion

Gflynyc's avatar
Gflynyc
Casual Commenter
2 months ago

So There are System-Wide Outages at Docks in Manhattan?

I've been unable to take bikes out at stations in Midtown beginning with Broadway and W. 37th Street and had no luck at Park Avenue South and East 30th either.  Just saw the message about system-wide delays.   Hope this gets fixed before Rush Hour.  I tried calling the CS number but got no answer.

citibike
  • Jess's avatar
    Jess
    2 months ago

    Thanks  Gflynyc  for coming to the community to report you were experiencing an outage. I apologize you weren’t able to get a bike when you needed one.

    I can confirm there was a systems outage yesterday in the latter half of the day, which was resolved in the evening hours. Unfortunately, this also affected our support communication systems. Thanks bwitt for sharing that your ride details were properly reflected when the systems came back online. Things should be working as usual now! 

  • bwitt's avatar
    bwitt
    Steady Solver
    2 months ago

    There was an outage here in SF too!  Looks like it was from about 9:45am PST - maybe 1:30pm PST.  I was in the middle of a ride when it went out, and although I never heard back about the case I opened with support, my ride was eventually properly ended including duration and points!

    • Jess's avatar
      Jess
      Bike Angels Team
      2 months ago

      Thanks  Gflynyc  for coming to the community to report you were experiencing an outage. I apologize you weren’t able to get a bike when you needed one.

      I can confirm there was a systems outage yesterday in the latter half of the day, which was resolved in the evening hours. Unfortunately, this also affected our support communication systems. Thanks bwitt for sharing that your ride details were properly reflected when the systems came back online. Things should be working as usual now!