Forum Discussion

jm's avatar
jm
Hustlin' Helper
7 months ago

Divvy. Disorganized System.

So... I'm picking up an un-docked eBike, and, at the same time, the battery change truck wanted to swap out the battery  Explaining it would only take a few minutes at most for the reset, and wantin...
divvy
  • Jess's avatar
    Jess
    7 months ago

    Hi, jm, thank you for following up on this post to call attention to this bike. I understand your post was in the SPAM quarantine for a bit of time, and I apologize we didn't follow up here once it was published. 

    I'm sorry you experienced this while moving bikes! I can see how this simple interaction could have derailed your Angel session. I'm creating a report to alert our Ops Team on the ground about this specific bike.

    Looking at your support history, I don't see that you reported this issue to Divvy support. Can you clarify the exact location of this bike or confirm that it's near Columbus Drive & Randolph Street? I want to make sure our team has the most accurate information to address this issue. Once I hear from you, I can finish the report. 

     

jm's avatar
jm
Hustlin' Helper

Jess, we're all so happy you are here.

Here's the GPS of the bike:

41.884602,-87.617283

Again, thank you for your help with my backpack. I really like the backpack. It's kind of Lyft to throw in those Angel perks. 

We sure wish you could also work your magic and get points for cash implemented at Divvy.

The folks in NYC must be having fun.

I've long ago given up on complaining to Divvy/Lyft. Mostly to preserve my own sanity.

I had a relapse a few weeks ago when I was awarded less points than I was due.

The phone was answered quickly and the very helpful agent was fast at figuring out there was a mistake, but the new policy prohibited the agent from adding points to my account 

In the past they could do that 

Anyway... I was told to wait for contact and I'm still waiting.

As far as abandoned eBikes  My record should show I sent over pics once or twice,  but the eBikes were never picked up in a time frame that had me thinking it was because of my reports.

Thank you 

 

 

 

 

Jess's avatar
Jess
Bike Angels Team
6 months ago

Hey there, jm, thanks for the kudos and the confirmation about the bike location. I'll update the report with that location.

I'll take a look at your recent support contact. I'm glad to hear you found the experience improved, but I'll review your support interaction to make sure we're looking at things correctly. 😊

 

  • Jess's avatar
    Jess
    Bike Angels Team
    6 months ago

    Looking at your email chain, we replied about that streak issue on 5/30. Can you find the email by searching your inbox for 212599225? If so, reply there, or let me know here if you're unable to find our reply.