Forum Discussion

Astnish28's avatar
Astnish28
Casual Commenter
2 years ago

Bug with earning 2 silver spokes in one ride - missing one reward

There appears to be a bug with earning 2 silver spoke awards in one ride: another shoddily-scripted system flaw. This happens if you are earn > 20 points in a ride and those points bring you past two...
  • Astnish28's avatar
    Astnish28
    2 years ago

    Resolved after over 2 weeks. Apparently the support team that customers can reach has no empowerment to extend membership based on bike angel rewards, so I had to wait for the "technical" team.

Astnish28's avatar
Astnish28
Casual Commenter
2 years ago

Resolved after over 2 weeks. Apparently the support team that customers can reach has no empowerment to extend membership based on bike angel rewards, so I had to wait for the "technical" team.

  • Jess's avatar
    Jess
    Bike Angels Team
    2 years ago

    Astnish28 Thank you for coming back to the community to manage this post. I noticed your post, and flagged this issue with the Bike Angels Team to ensure it was investigated. We pinpointed the issue with the help of our engineering team, and your feedback helped us resolve this issue. I hope you'll return to the community to connect with Angels or post any questions you have in the future!