Redeemed gift card not being sent - July
Still waiting for July’s redeemed giftcard to be sent - have filed a query several times but no response - anyone else experienced this or able to help thanks? NYC citibike.
Forum Discussion
Thank you for following up! Glad to hear they all arrived.
Can you share how you contacted our teams before? I'm investigating this to provide feedback about your other support interactions.
Hi Jess I think I must have contacted everyone! 1st point of call was the chat in Bike Angels - said they couldn't help but would escalate and I'd receive an email. When nothing arrived I did chat again and same situation. I then called and was told the same and they would escalate and I'd get an email - no email again. I sent a message via Instagram page for Citibike - nothing. After much googling I found this forum and posted my issue. Saw that Omar and yourself had been solving issues so tried you both and you responded and got it sorted! I think the chat is too basic they really don't understand the Bike Angels program -- would be good to have a dedicated chat expert but I guess that's you via this community. The community is quite hard to find - I found the Facebook group first - maybe make it more visible. Thanks again
Thank you for taking the time to share this thoughtful feedback. This account of your experience will help us understand how to improve the support experience for Bike Angels. Appreciate your call out about the opportunity to promote the community.
