Hi, I had enough points to get an e-gift card in September for the first time. We are the 19th of October and I haven’t received anything about it in my emails. Is it normal and I should wait a bit longer or I should contact the customer service to check what happens? Thanks!
Hi there! We sincerely apologize for this frustrating delay. Keep an eye out for your rewards soon!
It seems to be the new normal! Last few months it has been after the 15th. The message I always get is that it will come before the end of the next month. So I guess the time to worry would be November 1.
😁 yay, got mine today
Hi, thanks for the information. My Bike Angels profile looks a bit different. I cannot see all these rewards options while I have been earning a lot of points for two months now. I have not received any emails to redeem my rewards either. Can somebody help me with this? Thanks again
