Forum Discussion

Seb5204's avatar
Seb5204
Resourceful Rider
22 days ago

E-gift cards September

Hi, I had enough points to get an e-gift card in September for the first time. We are the 19th of October and I haven’t received anything about it in my emails. Is it normal and I should wait a bit longer or I should contact the customer service to check what happens? Thanks!

  • Hi there! We sincerely apologize for this frustrating delay. Keep an eye out for your rewards soon!

  • BB442's avatar
    BB442
    Resourceful Rider

    It seems to be the new normal!  Last few months it has been after the 15th.  The message I always get is that it will come before the end of the next month.  So I guess the time to worry would be November 1.

  • Raya's avatar
    Raya
    Resourceful Rider

    Hi, thanks for the information. My Bike Angels profile looks a bit different. I cannot see all these rewards options while I have been earning a lot of points for two months now. I have not received any emails to redeem my rewards either. Can somebody help me with this? Thanks again

    • zwillia1's avatar
      zwillia1
      Bike Angels Team

      Hey Raya! Have you updated the app and phone's Setting?

      • Raya's avatar
        Raya
        Resourceful Rider

        Yes, both are up to date