Never received bike key with membership, chat support is not useful
Hi, I started a CaBi membership in March of this year and recently became a bike angel. I never received my key that was noted as a perk of the membership I signed up for in March. I contacted support, and was told it will take another 4-6 weeks for my bike key to be delivered. Is this a common issue? I was looking forward to that membership perk but am now halfway into my yearly membership and am still waiting around for a key and the chat support is unhelpful.
Is it worth it to move undocked CaBi e-bikes as a Bike Angel?
There are many e-bikes that are not docked at a station. If I got on one to move it to a station and collect points, would I still be charged the unlock fee and per minute? Trying to understand what the incentive is for bike angels to move undocked bikes to stations.
Hello everyone!
Hi! I just joined the community and I'm excited to work with everyone to discuss solutions to some of the problems in Capital Bikeshare. However, I don't see many... or any... posts about CaBi. Is this because there are simply so few due to their recently being invited or is it a comparatively small group? Thank you for your graceful, kind, and understanding answers.Monthly Rewards
I have 2 questions about Bike Angel Rewards: I redeemed 1,000 points for a $200 gift card in the app last night, but I neither received any conformation in the app nor any email. Am I now understanding correctly that it inexplicably won’t be emailed to me until the end of next month for some reason? I show 762 points this month alone. Am I understanding correctly that since 762pts is above the 200-point threshold that I will automatically receive $114.30 ($1.50 for every 10 monthly points) for achieving Platinum Pedal status this month according to the screenshot I’m including here?
