Forum Discussion

rebeccag's avatar
rebeccag
Resourceful Rider
2 months ago

Never received bike key with membership, chat support is not useful

Hi,

I started a CaBi membership in March of this year and recently became a bike angel. I never received my key that was noted as a perk of the membership I signed up for in March. I contacted support, and was told it will take another 4-6 weeks for my bike key to be delivered.

Is this a common issue? I was looking forward to that membership perk but am now halfway into my yearly membership and am still waiting around for a key and the chat support is unhelpful. 

 

capital bikeshare

4 Replies

  • SJE7's avatar
    SJE7
    Casual Commenter
    2 months ago

    Yes mine took forever but it did arrive 

  • Jess's avatar
    Jess
    Bike Angels Team
    2 months ago

    Hi, rebeccag​ thank you for posting about your bike key shipment. I understand there's some information that's conflicting or causing confusion. I apologize for the delay in reply here. 

    Looking at things, I can see that the disclosure on the Shopify page is misleading. I have noted that this is confusing so I can inform the team that owns Shopify. It's true that keys can take 4 - 6 weeks to arrive.

    If you send your Shopify order number here or by DM, I can take a deeper look at your order. 

    • Jess's avatar
      Jess
      Bike Angels Team
      2 months ago

      vtlifeisgood​ I'm sorry your key has yet to arrive. Send your Shopify order number here or by DM, and I can look into your order as well.