Discontinue Lifetime Achievement Rewards?
I joined Bike Angels when it first started. Back then my motivation was to extend my membership and get the rewards. At that time the rewards had some value, like a special metal key FOB. Was like be eligible for a metal credit card, made you feel special. Motivated me to go to a further dock with points. I just hit 3000 points and got the gloves and pin. With all do respect, these gifts are crap and have little value to me. I have no motivation or excitement to receive any future level gifts, the backpack looks like more cheap stuff. I suggest doing away with this program or make the rewards better. I would rather that you give me extra points I can use on e bikes or extensions...or something else of real value instead of Lyft money and resources wasted on this cheap merchandise. (Especially with increased tariff costs) Thanks for reading. Any other ideas/feedback?Stolen Bikes
I often see the non electric bikes locked up for extended periods outside buildings in NYC. I assume someone went to a docking station and took a bike that someone docked improperly. I guess the bike member gets hit for the lost bike charge? Is there any Bike Angel reward for reporting the bike info and location? That would be a true "Angel" helping member and CB.
Nearly empty, and empty stations should not have pickup points
Some stations, like the ones I pictured here are almost completely empty for hours! I check back every 15 mins, yet they aren't neutral (no points) or have drop off points...but they have pickup points. This makes no sense. This is clearly a systemic, repeatable issue that could be fixed with a bit code. by the time someone with authority reads this, I'm sure these stations points and state will be different, but my point is clear, these nodes consistently occur and I believe they should be addressed, it would make angeling easier. starting off we have a station with 0 bikes yet has pickup points.. Next: Next: Next: Next: Next: Next:
Improve the Citi Bike Map
Problem: In the Citi Bike map (in the app) it is almost impossible to tell traffic flow direction for streets when browsing the map, an arguably important piece of information when biking in NYC. Similarly, reading street names is just as hard with them only appearing if you zoom in almost all the way! The green bike lane lines cover the street arrows which indicate the direction of traffic (I've circled two arrows that are being covered). Also, only two street name labels are showing here: Suggestions: Make it easier to see the traffic flow arrows by either making the direction arrows easier to see (change color, size, etc) or allow users to toggle the green bike lane overlay on the map on and off Make it easier to see/read street names and prioritize them over places of interest Add a toggle to show/hide places of interest on the map (restaurants, hotels, stores, etc) Lastly, an argument against improving the current experience might be to user the "directions" feature which will give you a correct route but to that I say that sometimes we just want to do an ad-hoc bike ride. Secondly, bike angels (like me) would love to better see street names and traffic flow directions I don't really use the directions feature because there's no way to simply put a pin on the map or tap on a station as your start and end address; we must type in the address which is time-consuming.
City Explorer
I completed the City Explorer in September. Aside from the wonderful all-black picture captured from my app (which I used to print up a t-shirt), there was no recognition from Citibike or Lyft. I think it would be wise for Lyft to publicize this, as it will attract other riders to complete the task. A number of past City Explorers had newspaper articles written about them. The simplest way to do this is a leaderboard. I get that the number of stations, and the number of stations remaining, is computed from the ride history each time I click on "view profile", so it's not as easy as the bike angel leaderboard. But it shouldn't be that difficult to compute a leaderboard once per month. Hoping this or something like it gets done. I'm any case, I'll be back on the road this fall when the expansion happens.
Lifetime rewards never received
I've hit the milestone for 4 out of the 5 lifetime rewards and filled out the forms each time, but I'm still waiting on them. It's been months now, and I'm starting to wonder if there's a glitch in the system or if I've missed something. Has anyone else experienced similar delays? Any advice or insights would be greatly appreciated.
