No more ACH payments
In reading the fine print when accepting my reward from Tremendous yesterday, I see: Please note: your redemption options are changing in the coming year. Starting February 2025, you will be able to redeem your points for gift cards at Amazon, Walmart, Doordash, and Delta. We’re also adding the option to redeem your points for donations to a number of charities. ACH transfer will no longer be available. Can you please explain exactly how this change will work, since you have failed to officially notify us of the change, as usual. Does this mean that for rides we take in January, which in theory would redeemed at the end of January, and rewards given in February, for those we will no longer be able to take the ACH option? Does it mean that starting in February,those rides will not be able to be redeemed for cash? What if our December payments are delayed past January, into the beginning of February, does that mean rides taken (and points accrued) under the current system will not be able to be able to be redeemed for cash? Also, what prompted this change? Does Lyft feel cutting out the Bike Angels will save them enough money so they can hire more employees to do the work we now do? I think most other Bike Angels would appreciate more information and clarification on this drastic change in the program. Thanks.
Missing Lifetime Rewards
Is Citibike ever going to do anything about its failure to actually provide the lifetime rewards it claims to offer? I got to Steady Pedaler statues well over 6 months ago and never received the reward in the mail. I spoke to customer service who, as always, were completely unable to help. Will this ever get resolved or is just another example of something Citibike claims to offer and then systematically fails to deliver on?
Filing W9 for someone else's account
Weird question. I was in New York and using my friends citibike account. Started doing bike angels and ended up making $600. My friend is now worried she will have to pay taxes on it. They money I have gotten so far is $200 and went into my paypal. I told her to just submit MY W9 instead of hers (since the money is going to me anyway) even though the account is in her name. Anyone else have experience with this and if so was there any problem? Thanks.
Two Questions
I was trying to check when was the last time that I redeemed a reward. (Usually, I just trade in every 10 points for 10 ebike minutes rather than saving them up.) It doesn't seem like there is any record, though. Like, I wish it would text or email when you redeem so that I could go back and check when it happened. Or... hold the record in the app. It just has a list of past rewards with no timestamp. Do you know how to see the various times you have redeemed? Thanks in advance :) Question #2 - same as someone else... do we know when the pins and things are coming? Feels like it takes quite a long time
E-gift card redemption
I submitted in October 2024 for Citibike angel 1000 points for $200 E-gift card redemption. However, I have not received an email as of this writing. Can you please look into this matter? When I used to get a monthly redemption, I would get an email the first week of following month for the previous month's redemption. Thank you.When are drop off points calculated, pick up or drop off?
Hi, I have been a CitiBike Angel since late summer, and my understanding of the point system has been that points are determined at the time I check out a bike. Specifically, if a docking station is worth +3 points when I check out the bike, I would still earn those 3 points even if the station’s status changes (e.g., to -3) during my ride. However, I’ve noticed discrepancies in practice. It seemed like every day I was being informed that I had dropped off at a “pick-up” station, resulting in lost multipliers and no points. I assumed this was due to crossing the 15-minute threshold and the app not updating quickly enough to reflect the station’s status accurately. After exchanging emails with CitiBike support, I’ve been informed (see below) that point assignments are actually based on the status of the docking station at the time of drop-off, not pick-up. This directly conflicts with what many of my fellow Angels on Reddit insist is the correct understanding. CitiBike Support Response (2nd clarification): Thank you for reaching out and sharing your understanding of how the station status and point assignments should work. I appreciate the opportunity to clarify this process for you. The point assignments and station status are indeed based on the conditions at the time the bike is docked, not when it is initially checked out. This means if the station transitions to a “pick-up” status during your ride, the system will reflect that change when the bike is returned. I understand how this might feel inconsistent with what you were told previously, especially if this has led to unexpected outcomes during your rides. Your feedback highlights the importance of ensuring clear communication about how our system works. I’ll make sure this is passed along to our team for review. If you’d like, I can also assist in reviewing your recent rides to see if there’s any further explanation for the behavior you’ve observed. Just let me know! Thank you for bringing this to our attention, and I’m here if you have any additional questions or concerns. I hope this clarification can help resolve the confusion and ensure that expectations are aligned with how the system currently operates.
