Bike Angels FAQ
What is Bike Angels? Bike Angels is a reward program that offers points for relocating bikes to locations where riders most need them. Angels earn rewards based on the points they earn each month, plus additional swag for hitting lifetime point milestones. Best of all, Bike Angels are do-gooders who help the system run smoothly for all. How do I sign up for Bike Angels? You can sign up in the app by going to your profile, in the side menu, and clicking ‘Bike Angels’. You can also tapherefrom your phone to sign up directly. Bike Angels is only available to riders with a Citi Bike membership. Where can I check how many points I have? If you are an active Bike Angel, you can see your monthly reward points, and how many points you’d need until your next reward, on the home screen of the Citi Bike app. To see your monthly and lifetime points, just tap on the ‘Bike Angels’ tab from your profile, or when opening the app you will see your lifetime points shown in your Citi Bike app. Did Bike Angels change with the new Citi Bike app? We updated the Citi Bike app in February 2021, with a fresh new look and several new features. While Bike Angels has a new look, as well, it’s still the same great program it was before. We have also made some changes based on your feedback to improve the monthly and lifetime rewards. I was a Bike Angel before the new app update — do I get to keep my points? Yes! When you sign in to the new Citi Bike app for the first time, your existing Bike Angel points will automatically carry over. If your account is missing points, please reach out tosupportand we will fix this for you. What were the changes to the monthly rewards? We’ve added 10 free ebike minutes, which are unlocked after the first 10 points you earn each month. Weekly membership extensions are still available, and earning 80 points will now unlock a full calendar month (instead of just 4 weeks). We have also added Lyft credit, from 80-200 points, that can be used to pay for Citi BikeorLyft rides — see thefull list of rewards. What were the changes to the lifetime rewards? We have recently updated the entire lineup. Swag now includes a new water bottle, gloves, backpack, and a new Bike Angels key. Each physical reward also now comes with a corresponding pin. Also, all Bike Angels that get to 250 lifetime points will permanently unlock 60 min rides for their membership (up from the standard 45) — see thefull list of rewards. Where can I access the leaderboard? Monthly Leaderboards can be accessed on theCiti Bike website, as well as in the app from the Bike Angels tab. How do I check how many points I earned for a specific ride? When a ride earns points, you will see this reflected in the notification at the end of your ride, as well as in the app before you rate your ride. To check how many points you received for a previous ride, you can check your ride history from the sidebar in the app. These pages will also indicate when you unlocked a reward from a trip. If a given ride earned 0 points, these pages will also offer an explanation of why. How do I redeem rewards? Rewards are redeemed instantly as soon as you hit the required number of points. For physical rewards that need to be shipped out, you will receive an email as soon as you unlock a reward, so you can specify the address where you’d like to receive your swag. Do ebike rides count for Bike Angel points? Yes! Ebike rides and classic rides earn the same amount of points.Automatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.
Point change based on zoom
Why does the point changed if I zoom in or zoom out? I am guessing the zoom out one is to provide a more general sense of an area so may not be as up-to-date, and the zoom in one is the current point? Note the point changed from +2 to +1 as I zoom out, then changed back to +2 again as I zoom in. Thanks
Idea: Always Offer Low-assist option for eBikes (next-gen)
As many riders know, the low-assist mode for next-gen eBikes is only available if there are no classic/acoustic bikes at the station. When you then scan the eBike using the app you choose between low assist and full assist. Citi Bike ought to offer the option of low assist for next-gen eBikesregardless of the presence of a classic/acoustic bike to accommodate. If you agree with this idea, please like this post to show your interest to the Bike Angel team. For me there are two reasons why I'd like to see this: Classic bikes have seats that don't go high enough for riders 6'1 or taller which can lead to knee pain for long or uphill rides. Next-gen bikes allow for the seat to move higher but more often than not I have to pay for this privilege because there are classic bikes at the station. On more than one occasion I don't get the pedal assist option for eBikes because there's one classic bike at a broken dock that can't be removed so I'm forced to pay for a full power eBike ride when I don't want to/shouldn't have to. To streamline the experience, this should be an opt-in option so that full-assist riders used to scanning and riding aren't burdoned by having to choose full-assist each time. Lastly, in conjunction with this idea, please offer users the pedal assist preference via the iPhone and Android apps (under Settings). For some reason it is only offered via https://account.citibikenyc.com/profile after logging into your account making it frustrating and confusing for riders who primarily use the app and can't find anywhere to update their preference:Improve the Citi Bike Map
Problem: In the Citi Bike map (in the app) it is almost impossible to tell traffic flow direction for streets when browsing the map, an arguably important piece of information when biking in NYC. Similarly, reading street names is just as hard with them only appearing if you zoom in almost all the way! The green bike lane lines cover the street arrows which indicate the direction of traffic (I've circled two arrows that are being covered). Also, only two street name labels are showing here: Suggestions: Make it easier to see the traffic flow arrows by either making the direction arrows easier to see (change color, size, etc) or allow users to toggle the green bike lane overlay on the map on and off Make it easier to see/read street names and prioritize them over places of interest Add a toggle to show/hide places of interest on the map (restaurants, hotels, stores, etc) Lastly, an argument against improving the current experience might be to user the "directions" feature which will give you a correct route but to that I say that sometimes we just want to do an ad-hoc bike ride. Secondly, bike angels (like me) would love to better see street names and traffic flow directions I don't really use the directions feature because there's no way to simply put a pin on the map or tap on a station as your start and end address; we must type in the address which is time-consuming.Unable to see Station points
I recall someone reported this before but it just happened to me. Could not see the BA points on the map. Click on individual station, does not show if it needs pickup or drop off either. Restarted app, did not help. Verified network/signal was available. Time was 1:50pm 6/17/2024. Was there a subsystem outage at the time? If so，could the app give some indication that it could not retreive the latest info? If the BA API could be made public availabe, we could help track its reliability, if it helps. Thanks
