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Bike Angels and Community BasicsPoints & Rides
Answers to common questions about pointsRewards
Helpful details about Bike Angels Rewards
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Reading the map
There is a lot of information on the map, especially when you add Bike Angels points to the mix, and you might find that the way you interact with the map is different when you’re riding for points. Find a solid Bike Angels trip Check out ‘How do the points work’ in the Bike Angels Beginner FAQ. See Bike Angels points on the map Toggle on Bike Angels points in the Bike Angels profile. Tap the three line in the top left of your app to reveal the menu, then tap ‘Bike Angels’. Scroll to the bottom to toggle on ‘Show point values on the map’. Show only Ebikes on the map Tap the filters icon on the right side of the screen to reveal the option to see only Ebikes on the map Narrow the display to show open docks Tap the parking icon to toggle the dock indicators to show the number of open docks instead of the number of available bikes.Guide to Valets
Stations in need of extra attention will sometimes have a valet present. A valet is bikeshare employee that helps retrieve bikes when a station is overloaded or busy. Valets help riders get to their destination without worrying about the fullness at their chosen stations, which is particularly useful at commuting stations or special events. How do I know if there’s a valet? You’ll see a person icon on the station marker on the map. This means there is a valet at that station. If the station is offering Bike Angels points, that will show as normal. How does a valet affect Bike Angels? Bike Angels can pick up at a Valet station, but the ride must start at a dock. Valet reps can’t manually start rides with undocked bikes. All the same BA rules apply to rides that start or end at a Valet station.How do I get a metal key?
From 2018 - 2020, the highest Bike Angels reward was the steel bike key created by Tomorrow Labs and created for Citi Bike. When the Bike Angels program was updated in 2021, Lifetime Rewards were expanded to include the Hustlin’ Hero and Power Angels tiers and a new Bike Angels branded key was introduced. We no longer have stock of the steel or gold metal Citi Bike bike keys. Check out the current Lifetime Achievement rewards by visiting your bikeshare system’s Bike Angels page, which can be found at the bottom of our homepage.Digital Rewards FAQ
Does my Joy Rider perk automatically apply? Yes! After you reach 200 points, you’ll automatically receive 60-minute unlocks on classic bikes. How do I use my credits? Credits earned with Bike Angels will automatically apply to eligible rides. How do I use my guest passes? Unlock a bike for a friend with five free guest unlocks per year. Tap the Ride together icon in your app to get started. How do I track membership extensions? Membership extensions add a week to your membership. If you redeem four membership extensions in the same month, we’ll extend your membership for 30 days. Track your membership extensions in the Bike Angels profile in your app by clicking ‘View my rewards’ How do I redeem digital rewards? Redeem rewards using your Bike Angels points in your app. What cities offer redeemable gift card rewards? Currently, the Bike Angels programs for Citi Bike (NYC), Bluebikes (Boston), and Capital Bikeshare (Washington DC) offer gift cards as a rewards option. Note: The gift card rewards options vary by city. How do I get gift card rewards? Use points from your points bank to redeem gift card rewards. Visit the Bike Angels Profile Click the blue egift card icon of your choice Review and place your order When do I get my gift card rewards? An email from Tremendous with a link to redeem the gift card reward will arrive the month after you claim your rewards in the app. For example, if you redeem gift card rewards in April, you’ll receive them by email in May. What if I can’t find my email from Tremendous? Double-check the timing of when you can expect your rewards gift card rewards are sent the month after they are redeemed in the app Check your spam folder Search your inbox for: rewards@reward.tremendous.com Add rewards@reward.tremendous.com to your list of approved sendersGuide to streaks
What is a streak? A streak is a perk activated when a Bike Angel takes three consecutive point-earning rides in a 24-hour period. Once a streak is active, points on the map are multiplied for a given amount of time or until the streak is broken. How do streaks work? Take 1 ride to unlock a 2x multiplier for 24 hours Take 3 more rides while you have a streak to unlock a 3x for 24 hours Take 4 more rides while you have a streak to restart the 24-hour clock and extend your streak How do I keep my streak? Don’t take any ‘negative’ rides. A negative ride is a ride that brings bikes to a station that doesn’t need bikes or takes away a bike from a station in need of bikes. * A Neutral ride will not break an active streak.Intro to the Bike Angels Profile
Track your progress and redeem rewards in the Bike Angels profile. Click the hamburger menu, and click 'Bike Angels' to view your profile. How do I claim rewards? Use points from your points bank to redeem digital rewards in your app. Visit the Bike Angels Profile, and click the blue icon for the reward you want. You’ll see an order screen with the option to adjust the order quantity of the reward and the option to review your points before you confirm the order. How can I see my rewards? Click ‘View your rewards’ in the Bike Angels profile to reveal details about your current rewards, like credit balances and membership expiration.Reporting a broken or abandoned bike
Have you ever found an ebike left in a place it shouldn’t be when you’re out riding for points and wondered how you could help? Or, similarly, have you ever noticed an issue with a specific station or dock and wanted to share your experience to help get it fixed? With more than 185k bikes and upwards of 13k stations across our systems, maintaining and rebalancing the stations and bikes can become a challenge. We appreciate reports from our Angels and riders, and wanted to share the quickest way to report an issue if you spot one. To report a broken or abandoned bike: Tap the heart icon near the search bar, or visit the Help tab in your app Tap ‘A bike I’m riding needs repair’ or ‘A bike is abandoned’Community Quick Start Guide
Get registered Signing up is simple. Click ‘Sign in’ in the top right corner and click ‘Accept’ to create your community account. Find answers Searching the community is the first step! Search for common topics or solutions and review suggested posts and articles to get a quick answer. Ask others for help or advice If you can’t find your answer by searching and double checking the FAQs, post a question for members to discuss the topic Solve posts and give likes Marking posts as solved helps other Angels find answers more easily and validates the solution. Solved posts have more prominence in search and in the community site experience. Community Guides Navigation, Search, & Content Types Posting & Engaging Managing your Profile, Notifications, & Follows Badges & RanksGuide to Badges & Ranks
As you engage with the community, you'll notice badges being awarded or your rank increasing based on your contributions. Below is an overview of common questions about ranks and badges: Q: What are ranks? A: Ranks signify the level of community contributions based on a variety of community actions. Ranks are earned when a member performs a variety of actions to achieve a specific rank. Q: What are badges? A: Badges signify the type of community engagement a member contributes. Badges are grouped in categories and are clearly defined. Badges are active and require community contribution to earn. Q: How do I increase my rank or earn a badge? A: To earn most badges, you’ll complete the number of actions associated with that badge. Ranking is a bit more elusive—you’ll have to become an engaged member of the community through a variety of ways to earn the highest community ranks. Q: How can I view my rank and badge progress? A: To view the badges you’ve earned and your current rank, click your photo at the top right and then click ‘Profile’. You’ll see your top badges on the right and a link with the option to ‘View All Badges’.
