Forum Discussion

DanMan's avatar
DanMan
Steady Solver
7 months ago

System worse than ever

I just had my bonus stolen for the third time in a little over a week, as well as the points I earned for the ride.  The phone line is beyond useless, they’ve hung up on me the last several times I’ve called. Apparently the whole system is out again.  This SUCKS!

4 Replies

  • Jess's avatar
    Jess
    Bike Angels Team

    Hi there, DanMan, thank you for coming to the community to share your experience. I'm sorry this happened, and I want to look into this ride more deeply. Can you share the time of the ride in question, so I can be sure I'm looking at the right ride? 

    • DanMan's avatar
      DanMan
      Steady Solver

      Thanks, Jess, it was my final ride yesterday.

      • Jess's avatar
        Jess
        Bike Angels Team

        Thanks for your reply! At first glance, the ride in question appears as non-point-earning, but I know you are a busy Angel that understands the nuances of the game. I Flagged this internally to see what we can learn about why this ride didn't go as expected.