Bike Angel Reward

I just want what I earned and they told me I would receive. I am losing my motivation to keep helping move bikes around when they don’t even appreciate. 

Thanks for your response but actually no I never received the steel key in November nor another one in January. I have emails from the citibike response team saying there were delays with producing the steel keys and it would be coming. I can forward you the emails. Unsolicited I received an email from citibike acknowledging that the steel key was never sent and thus they would add the gloves when it was sent. My friend received the same email so I'm not the only one who had this happen and NEVER received the steel key. This is the email content I received Feb. 24th . 

Congrats on your 2,500th lifetime Bike Angel point! We appreciate all you've done to keep things running smoothly — and we know you're eagerly awaiting your steel key. Unfortunately, we've discovered signal penetration issues with the RFID tags (the industry has shifted to low-power models — they don't make 'em like they used to).

So we're working to make things right. You'll be one of the first to receive our brand-new Bike Angels key as soon as it's ready — and as a token of our gratitude, we'll also send over the new 2,500 point Hustlin' Hero bike gloves.

Thanks for your continued patience and for being a part of the Bike Angels family.

Tyler, can you look into my account and why I didn’t receive the steel key last November, when I earned the points?  How many of us didn’t get the key we earned?

How can we get the steel key earned in 2020? Customer service isn’t really able to help.