Wow, I wouldn’t have even known about this change if not for this post—so thanks for sharing.
I’ve been a loyal Bike Angel for over a year, actively helping to balance stations in my neighborhood because I care about the system working well. The cash rewards were a big part of that motivation, and it’s incredibly frustrating that Citibike/Lyft quietly devalued them without any announcement.
This lack of transparency is unacceptable. If you’re going to make changes that affect your most engaged riders, the least you can do is communicate them openly. It’s hard to trust a company that operates this way.
