Thank you for participating in the Bike Angels rewards program. Changes to point values for claiming a gift card reward are in line with our efforts to ensure the health and fairness of the program for all Bike Angels. Bike Angel rewards are intended to create community while helping out fellow riders. In addition to new gift card and charitable contribution reward options, we’re excited to continue offering valuable membership extensions, ebike minutes, and Lyft rideshare credits to Bike Angels.
Hi Jess, the change itself is one thing, but the complete lack of communication is what irritates many committed Bike Angels like myself that were blindsided by this update. I worked hard and fair for my recent 1000 points only for the reward to suddenly, and without notice be reduced by 25% before I was able to exchange my points.
It is only right to provide advanced communication of this change, especially for effort rendered under the previous reward structure - it's a classic bait and switch. Advanced notice was given prior to the removal of the ACH option, but not for this change, much to our dismay.
I'd like to request to have the $200 e-gift card option for my most recent 1000 points because those were the terms and expectations I rendered the work under. I understand that going forward it will be lower and accept that, but not for my previous points.
Update: Lyft honored my request and credited me 300 points today via a customer service request (https://lyft-bikes-scooters.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000807254).
Actually, advance notice was not given for the removal of the ACH option – it's just that somebody spotted it when redeeming their points, and looked at the fine print, which most of us do not do. If you did not redeem your points that month, you would not have known about it, as they still have not sent around an official notice or email about it.
You're absolutely right about the lack of ACH removal notification. It was the Bike Angel community that brought it up. My memory was being a bit too gratuitous to Lyft.
Exactly! Not to mention the fact that people have different financial situations and cashing in last year would have cost me money. There are tax considerations. It would be one thing to reduce the payment structure moving forward, but I earned far more than Red Dragon did...and worked my butt off to earn that compensation for dental work that I am going to need (which will offset the tax expenses). What would your response be if Citi bike paid you 25% less than you were expecting in your paycheck Jess? It would have been fair if you would have said the compensation (or available points) would be going down (which we have noticed as well over the past few months), however...to promise 20 cents per point when points were earned over the past year and a half and not compensate us as promised is completely oligarchical. Citi Bike is not a non-profit organization and to position itself as such is fraudulent.
