Hi Jess, the change itself is one thing, but the complete lack of communication is what irritates many committed Bike Angels like myself that were blindsided by this update. I worked hard and fair for my recent 1000 points only for the reward to suddenly, and without notice be reduced by 25% before I was able to exchange my points.
It is only right to provide advanced communication of this change, especially for effort rendered under the previous reward structure - it's a classic bait and switch. Advanced notice was given prior to the removal of the ACH option, but not for this change, much to our dismay.
I'd like to request to have the $200 e-gift card option for my most recent 1000 points because those were the terms and expectations I rendered the work under. I understand that going forward it will be lower and accept that, but not for my previous points.
Update: Lyft honored my request and credited me 300 points today via a customer service request (https://lyft-bikes-scooters.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000807254).
Actually, advance notice was not given for the removal of the ACH option – it's just that somebody spotted it when redeeming their points, and looked at the fine print, which most of us do not do. If you did not redeem your points that month, you would not have known about it, as they still have not sent around an official notice or email about it.
You're absolutely right about the lack of ACH removal notification. It was the Bike Angel community that brought it up. My memory was being a bit too gratuitous to Lyft.
