Thank you for participating in the Bike Angels rewards program. Changes to point values for claiming a gift card reward are in line with our efforts to ensure the health and fairness of the program for all Bike Angels. Bike Angel rewards are intended to create community while helping out fellow riders. In addition to new gift card and charitable contribution reward options, we’re excited to continue offering valuable membership extensions, ebike minutes, and Lyft rideshare credits to Bike Angels.
As you can see...bike angels do not perceive this to be "fair." While you may have "intended to create community" that is not the only reason people invest their time in the program. What does that even mean?..."Create community?" You do not want people moving bikes in groups and have deemed that "gaming the system." You may be excited to offer membership extensions, bike they are of no value to those who have no desire to ride ebikes and/or those who are using the bikes for business travel (for which they can write off the expense). You clearly do not know your customers and are not paying attention to the feedback you are seeing here. Again...what would you say if Lyft paid you 25% less than you had earned after you had worked your butt off to help them reduce expenses? That is why they developed the program...not to "create community."
