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bkstef's avatar
bkstef
Resourceful Rider
3 months ago

Delay getting rewards

Hi,

I joined about 2 months ago and now reached 1500 points. I filled the forms to claim my rewards but I have yet to receive anything. How long does it typically takes to get them? There is no way to check that the requests have been received either. I would really like the key fob to unlock bikes without using my phone...

Thanks!

rewards
  • Jess's avatar
    Jess
    3 months ago

    Hey there, bkstef, thanks for posting in the community about your rewards. Way to move through the program! I apologize that you've yet to receive your Lifetime Achievement rewards. I sent you a DM here to confirm your shipping address. We'll make sure those rewards get reordered. 😊

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  • Jess's avatar
    Jess
    Bike Angels Team
    3 months ago

    Hey there, bkstef, thanks for posting in the community about your rewards. Way to move through the program! I apologize that you've yet to receive your Lifetime Achievement rewards. I sent you a DM here to confirm your shipping address. We'll make sure those rewards get reordered. 😊