1500 Point Key Now Plastic?
When I joined Bike Angels several years back the reward for 1500 points was a nice metal Citibike key. So I finally hit 1500 and received a cheap plastic one similar to my original one. Very disappointing! Achieving the metal one is like getting a fancy metal credit card that makes you feel special for your achievement. Bring back a metal key please! Thanks!
Automatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.
Are you actually going to send me the water bottle?
I reached lifetime level of 500 in August and filled out the form immediately to receive my water bottle and badge. It’s now three months (and ten phone calls) later. I’ve gotten lots of apologies but no gift. If you’re not really going to send it, don’t advertise it.
