Are you actually going to send me the water bottle?
I reached lifetime level of 500 in August and filled out the form immediately to receive my water bottle and badge. It’s now three months (and ten phone calls) later. I’ve gotten lots of apologies but no gift. If you’re not really going to send it, don’t advertise it.835Views3likes18CommentsE-gift cards September
Hi, I had enough points to get an e-gift card in September for the first time. We are the 19th of October and I haven’t received anything about it in my emails. Is it normal and I should wait a bit longer or I should contact the customer service to check what happens? Thanks!162Views0likes6CommentsLifetime Rewards - delays again???
I earned the Hustlin' Hero award on June 1 ... nothing received so far. Emailed Lyft on August 6, usual cut-and paste message "You should receive your replacement reward(s) within 3-6 business weeks!" yada yada yada ... still nothing received so far. So is this going to be like the Steady Pedaler fiasco where I waited over a year?1.3KViews2likes16Comments1500 Point Key Now Plastic?
When I joined Bike Angels several years back the reward for 1500 points was a nice metal Citibike key. So I finally hit 1500 and received a cheap plastic one similar to my original one. Very disappointing! Achieving the metal one is like getting a fancy metal credit card that makes you feel special for your achievement. Bring back a metal key please! Thanks!93Views2likes3CommentsAutomatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.352Views2likes23CommentsDelay getting rewards
Hi, I joined about 2 months ago and now reached 1500 points. I filled the forms to claim my rewards but I have yet to receive anything. How long does it typically takes to get them? There is no way to check that the requests have been received either. I would really like the key fob to unlock bikes without using my phone... Thanks!Solved85Views1like1Comment