E-gift cards September
Hi, I had enough points to get an e-gift card in September for the first time. We are the 19th of October and I haven’t received anything about it in my emails. Is it normal and I should wait a bit longer or I should contact the customer service to check what happens? Thanks!99Views0likes6CommentsLifetime Rewards - delays again???
I earned the Hustlin' Hero award on June 1 ... nothing received so far. Emailed Lyft on August 6, usual cut-and paste message "You should receive your replacement reward(s) within 3-6 business weeks!" yada yada yada ... still nothing received so far. So is this going to be like the Steady Pedaler fiasco where I waited over a year?Solved1.3KViews2likes16Comments1500 Point Key Now Plastic?
When I joined Bike Angels several years back the reward for 1500 points was a nice metal Citibike key. So I finally hit 1500 and received a cheap plastic one similar to my original one. Very disappointing! Achieving the metal one is like getting a fancy metal credit card that makes you feel special for your achievement. Bring back a metal key please! Thanks!90Views2likes3CommentsAutomatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.350Views2likes23CommentsDelay getting rewards
Hi, I joined about 2 months ago and now reached 1500 points. I filled the forms to claim my rewards but I have yet to receive anything. How long does it typically takes to get them? There is no way to check that the requests have been received either. I would really like the key fob to unlock bikes without using my phone... Thanks!Solved82Views1like1CommentBike Angels Membership Extension issue
I use the Bike Angels regard program and it's helpful when you get a membership extension of one week for every 20 points you redeem, and understandably you can only extend four weeks each month. That is until about one week ago, I redeemed 20 points to extend the membership from 1/9/24 to 1/16/24. On 1/9/24, CitiBike app showed that my membership expired and payment failed. So on 1/9 I called to discuss this w customer service and said they would look into it and email me. By 1/11, I did not hear back so I called to follow up with Cust service, They said they would look into it and the guy found it odd that I had not been updated sooner. So then I get an email mentioned: Due to a system issue, your Bike Angel Membership may not be reflecting the correct extension date. We have fixed this issue and your app should reflect the correct date within the next 3-4 days as everything refreshes. Please let our team know if you need assistance or have questions. We're standing by, ready to help. Thanks for riding with us. So it's now 1/13 and the correct membership extension until 1/16/24 still is not showing. In the meantime due to this "glitch" I cannot ride a bike!,v unless I renew my membership now, I will not since it should expire on 1/16. I feel I've been robbed several days of my membership benefits. Will Citibike add the additional days to my membership that I could not due to having to wait for them to refresh their systems?Solved360Views2likes5CommentsAre you actually going to send me the water bottle?
I reached lifetime level of 500 in August and filled out the form immediately to receive my water bottle and badge. It’s now three months (and ten phone calls) later. I’ve gotten lots of apologies but no gift. If you’re not really going to send it, don’t advertise it.718Views1like12Comments