docked bike but then was not docked?

I had the same experience.  The next time it happened at the same station I tried to key to make sure the ride had not ended...rather than my phone being the issue...it did not allow me to remove the bike...so I reported the station as down (rather than ending the ride) so I would not earn the triple points.  But when they retriggered the station, I was charged for the ebike being out for about 10 minutes, even though the bike had never released AND there were no classic bikes available.  I spent another half hour chatting and calling CSR, who were useless.  I was going to send the screen shots to Lyft to get credit, but given the fact that they have not even responded to your post after a week, I am hesitant to invest any more of my time doing so.  However...I will be addressing the fact that Lyft will now only cash out the bank I earned over the past year and a half for 15 cent per point gift cards, when the were supposed to be worth 20 cents (when they claimed banks "don't expire) is certainly worth my time...I am just too overwhelmed with more pressing issues at the moment.  Lyft seems to be following the lead of our corrupt government at the moment.