Forum Discussion

bwitt's avatar
bwitt
Hustlin' Helper
2 months ago
Solved

docked bike but then was not docked?

I had a terrible experience today (3/14) with BayWheels and the Android app: I docked a bike at a station, the green light came on, and I heard the success sound.  I did not check the app to confirm...
baywheels
  • Lyft_Omar's avatar
    Lyft_Omar
    2 months ago

    Hey there bwitt!

    Sorry for the delay in response here and sorry about this poor ride experience.

    I was able to find the ride you described on March 14th and while we are unable to re-institute streaks, I am able to provide the credits that were used on the extraneous 5 minutes which you should see in your account shortly.

    Apologies again for the miss here y'all! We appreciate all the riding you do ❤️ 

Lyft_Omar's avatar
Lyft_Omar
Bike Angels Team
2 months ago

Hey there Leslie52!

Sorry for the miss here on not tackling this sooner. If you would still like to give us a chance to remedy this, I'd appreciate a DM of the ride details so I can assist! 

Leslie52's avatar
Leslie52
Steady Solver
2 months ago

Do you have any idea how much time it would require to dig through all of my screen shots to find that information?  In fact, I am more concerned about the fact that Lyft has cheated me out of $7000 that was earned over the past year and a half, when banks were said not to expire and were awarding 20 cents per point.  It is one thing to reduce the amount going forward...but quite another to reduce the value of what was already earned (and without notice).  In fact, it may be illegal to make make changes to reward program changes without advance notification...as it is with credit card loyalty programs in New York state.