Forum Discussion

calid's avatar
calid
Resourceful Rider
2 months ago
Solved

Have not received lifetime rewards

Hey Bike Angels team,

I recently completed my first two lifetime achievements, Joy Rider and Casual Cruiser.   I filled out the mailing forms for each, but unfortunately have not received my pins, or in the case of Casual Cruiser, water bottle.  I received my Joy Rider on 8/2 and my Casual Cruiser on 8/23.  Would someone on the Bike Angels team be able to look into this for me?

tysm!

citibike
  • Jess's avatar
    Jess
    2 months ago

    Hello there, calid​, my sincerest apologies that we missed your message here and that you've yet to receive your first two lifetime rewards. Can you please confirm your shipping address in the DM I just sent your way? 

    I want to make sure you can get the rewards you've earned!

1 Reply

  • Jess's avatar
    Jess
    Bike Angels Team
    2 months ago

    Hello there, calid​, my sincerest apologies that we missed your message here and that you've yet to receive your first two lifetime rewards. Can you please confirm your shipping address in the DM I just sent your way? 

    I want to make sure you can get the rewards you've earned!