Forum Discussion

Minutemen05's avatar
Minutemen05
Resourceful Rider
2 months ago
Solved

Current Timing for Lifetime Rewards?

Hi - Just curious what the current timeline is for lifetime rewards? I earned Casual Cruiser and October and Steady Pedaler in November, but have yet to receive anything. I'd prefer not to call / ask Citibike customer service due to a terrible experience I just had with my account being locked and their inability to resolve the situation for 2 months, so hoping the moderators here or other active members might be able to offer some insight into current reward wait times. Thanks in advance

citibike
rewards
  • Lyft_Omar's avatar
    Lyft_Omar
    2 months ago

    Hey there Minutemen05 and Jogima!

    I'm sorry to hear that you did not get your Casual Cruiser or Steady Pedaler rewards, or in Jogima's case no rewards at all.

    There should have been an automatic email previously sent by us where it prompted you to fulfill a Google Form so we could obtain address info to send out these rewards when the milestone was hit. If that email was not sent or in either of your inboxes, please DM me here with your full address (including any apartment or unit numbers) so we can get these rewards sent out!

  • Jogima's avatar
    Jogima
    Resourceful Rider
    2 months ago

    Same issue here, I've never received any lifetime rewards that I've earned, and it has been months ... it is so disrespectful and illegal to offer you these lifetime rewards and never send them to you ...

  • Lyft_Omar's avatar
    Lyft_Omar
    Bike Angels Team
    2 months ago

    Hey there Minutemen05 and Jogima!

    I'm sorry to hear that you did not get your Casual Cruiser or Steady Pedaler rewards, or in Jogima's case no rewards at all.

    There should have been an automatic email previously sent by us where it prompted you to fulfill a Google Form so we could obtain address info to send out these rewards when the milestone was hit. If that email was not sent or in either of your inboxes, please DM me here with your full address (including any apartment or unit numbers) so we can get these rewards sent out!

    • Minutemen05's avatar
      Minutemen05
      Resourceful Rider
      2 months ago

      Thanks, I received the email shortly after achieving the milestone and filled it out right away (back in October and November, respectively, for the two rewards), but I've not received anything in the mail

      • Lyft_Omar's avatar
        Lyft_Omar
        Bike Angels Team
        2 months ago

        That definitely is odd! Could you DM me your address here so I can pass it along to our fulfillment team? If you don't feel comfortable sharing your address in DMs here on the website, I can also reach out via email, your preference!