Forum Discussion

Octimon's avatar
Octimon
Steady Solver
2 years ago

How to report a station with problems?

In the past week, I have noticed problems at a few stations (Broadway and 123, CPW and 97th, etc.) -- I get there and try to unlock a bike with either the app or the key but get an error message.  Ot...
  • shaekt's avatar
    shaekt
    2 years ago

    Hey Octimon Gator ! Thank you both for bringing these stations to our attention. I could imagine this experience being frustrating, so we appreciate you flagging this with us. I've forwarded this feedback internally to our team that investigates issues like this.

     

    To report a specific station or bike issue, you can send feedback via our Help Center https://bit.ly/3e0asHs. or via our socials on Twitter/Facebook. All reports of offline/malfunctioning bikes or stations gets immediately sent to the operations team so they can implement any repairs or maintenance as quickly as possible.

  • jenniferrp's avatar
    jenniferrp
    12 months ago

    Support will usually be able to tell which city it is based off of the cross streets, but it's definitely helpful to go ahead and specify! 

Gator's avatar
Gator
Resourceful Rider
2 years ago

I specifically walked to one of these glorious 12 points stations on my lunch break to rack up some points only to find that the whole station was out of order.  There is another station by my work (broadway between 38th/39th) that has been down for WEEKS and I don't see a mechanism to "report it."

  • 2WG-4WB's avatar
    2WG-4WB
    Steady Solver
    12 months ago

    Octimon Gator 

     I learned a while ago that if there's a station with 12 points to pick up a bike surrounded by a sea of neutrals or drop off point stations it's cause the dock is busted! 

     

    • DanMan's avatar
      DanMan
      Steady Solver
      12 months ago

      Also not, if there are 0 docks available, it is almost certainly down.