Octimon
2 years agoSteady Solver
How to report a station with problems?
In the past week, I have noticed problems at a few stations (Broadway and 123, CPW and 97th, etc.) -- I get there and try to unlock a bike with either the app or the key but get an error message. Ot...
- 2 years ago
Hey Octimon Gator ! Thank you both for bringing these stations to our attention. I could imagine this experience being frustrating, so we appreciate you flagging this with us. I've forwarded this feedback internally to our team that investigates issues like this.
To report a specific station or bike issue, you can send feedback via our Help Center https://bit.ly/3e0asHs. or via our socials on Twitter/Facebook. All reports of offline/malfunctioning bikes or stations gets immediately sent to the operations team so they can implement any repairs or maintenance as quickly as possible.
- 12 months ago
Support will usually be able to tell which city it is based off of the cross streets, but it's definitely helpful to go ahead and specify!