Forum Discussion

Rivertown's avatar
Rivertown
Resourceful Rider
3 years ago

Missing available points on app

Hello  Has anyone else noticed that the available bike 😇 points are not showing up on the stations. It stopped being displayed yesterday later afternoon and also possibly appears that the stations ...
  • Jess's avatar
    Jess
    3 years ago

    Hi, beameverywhere, thank you for following up to confirm the state of things on your end. I appreciate your help in investigating this issue! Coming in today, I see we're experiencing a known systems issue that aligns with your report. Our engineering teams are actively working to resolve this. You should find that functionality is restored soon. 

     

    I hope you'll return to the community in the future when you need help, need to flag an issue, or want to connect with other Angels. Your contributions and feedback are crucial as we work to improve the Bike Angels program and community. 😊

     

    Update—7/1: This issue has been resolved, and things are working as designed. 🚲👼

     

    -- Jess 

beameverywhere's avatar
beameverywhere
Resourceful Rider
3 years ago

Hi Jess ,

 

I have verified that "Show point values on the map" is selected, and also that my Bay Wheels app is on the latest version (iOS 14.36.3). Unfortunately, bike angel points still do not show up on my map (it previously did, and I have 92 points this month so far)

 

I have also tried the following:
- Turning both (point values, point earning tips) toggles on / off

- Logging out and back in again

 

Do let me know if you need any more information