Hi there, aahles1, thanks for posting this topic in the community. I'm sorry to learn your support experiences haven't solved this issue, and I'm glad you found us here.
Can you share a bit about the discrepancy you're seeing? I'm interested to learn more and see if any other Angels are seeing an issue on their end. 😊
Jess, thank you for your response.
On 4/30, the app indicated 1,200 Points this month & 38,081 Life time points.
On 5/5, the app indicated 390 Points this month & 38,471 Life time points.
I updated the app soon there after.
As of today 6/13, the app indicates 2,194 Points bank, & 40,665 Life time points.
The Life time points are accurate, however there remains a 390 point discrepancy between the points earned at the beginning of May and the Points bank today. I have not redeemed any points in either May or June amid all this confusion.
I first contacted Lyft/Citibike on 5/8, and have not seen any resolution. Every time I call, a representative just reports the issue up. There have been a few emails back and forth providing screen shots from the app, but no resolution or explanation.
Hope you can shed some light on what is going on, and how this will be resolved. Thanks, Alan
Thanks for taking the time to share these details with us, aahles1. I understand seeing your points totals and interface change would raise some questions! I think this thread will answer your question, but the replies are tough to sort through. I've included a screenshot of the reply that answers your question here.
Dear Alan
Good luck with getting a response from the firewall customer service for Lyft and Citibike!
The community board here is frustrating
Be patient and they will resolve your issue
