Forum Discussion

aahles1's avatar
aahles1
Casual Commenter
2 years ago

Missing Points in new Points Bank vs. Lifetime Points

Over a month ago on 5/8, I notified Lyft of a discrepancy between the new Points Bank and the Lifetime Points indicated on the Citibike App.  After several calls and email exchanges, there has been n...
aahles1's avatar
aahles1
Casual Commenter
2 years ago

Thank you Jess,

 

So for example, if I had 390 points prior to updating the app, 80 of those points automatically extended my membership for a month, and 120 points became Lyft credits (under the previous system).  Given that, the remaining 190 points should have been cashed out somehow.  Can you verify if that reward was sent via Tremendous, and if so when?  I might have to look through my spam or junk email folders. 

 

Thank you for your help thus far.  Alan   

Jess's avatar
Jess
Bike Angels Team
2 years ago

Hey, aahles1 , I confirmed you were included in the rewards processed on 6/6. I resent this email. ðŸ˜Š I hope you'll return to the community in the future if you have a question.