I have attached two screenshots:
First one was at the "neutral" station I picked up the bike. It was still neutral after I collected the bike.
Second one was right before I dropped the bike, with 12 Pink drop off points. You can see the green circle showing my bike position.
I got zero point for the ride. I later contacted Lyft support and they could only grant me the 12 points, but not the triple booster that I would have been entitled to, had it correctly registered the ride as a positive ride. I asked to speak with the supervisor who was also unable to assist.
The other day, I had a ride that should have awarded my 2*booster point (Pink 4 + Pink 4 = 8*2 =16). But I was only given 8 points. This were the bonus point situation when I collected the bike. In fact, after I dropped off the bike, the drop off station went from Pink 4 points to Pink 8 points. My understanding is that the points are locked in when the bike is collected, right?
Anyway, for this ride, I contacted Lyft support and they granted me the extra 8 points.
I found the Lyft support team fairly poor in dealing with Bike Angel points. Some of them did not really understand how it works and provided incorrect advice. Admittedly, I had some misunderstanding too.
I am not sure what the issues are with how the points are calculated, and not sure if this happens with others (hopefully not).
