Two Steps Back
Why has Citi Bike removed all of the improvements which had been made? You can no longer report a station that is offline or when a ride will not end. If a bike will not release you have to go thro...
Forum Discussion
Hi, Leslie52, thanks for sharing your experiences with us here. It sounds like there are a lot of issues represented in your post, which is making it a bit hard to parse out. We want to hear and understand all your concerns.
It seems like some of what you mentioned is already mentioned in the community. In keeping with our community guidelines, please reply to other threads about any issues already represented in the community, or start individual threads for each issue you have. This helps keep conversations clear and productive.
I just spent a half hour responding to your post and this ridiculous platform logged me out and deleted the entire thing.
Do you really think that we are going to scroll through and read hundreds of posts to see if someone already posted the same thing over the last several years? And even if they did, it may not even be relevant since the app is constantly changing.
Just a couple of months ago there was a way to report a station that was down and to end a ride...but that was removed. Hence the title of my post, Two Steps Back. In fact, just last night (or rather at 2AM this morning) it took me over a half an hour to end a ride at a station which was down...when I had planned to head home to use the loo. The rep on the chat and the one on the phone repeatedly asked me for the same information. Fortunately the rain had stopped, but there were rats running all over the place and homeless people begging me for money. I could not leave the area until it was resolved and I was not ableto borrow a bike from a nearby station in order to ride home. Fortunately, this time I was not charged for having the bike too long, however, that has happened several other times and I then had to spend another hour on the phone the next day after countless hours uploading screenshots of the chats and phone conversations in order to "prove" that I did not have the bike out for more than two minutes. And after all that...we do not even receive the points earned during those rides. When it happens with the ebikes we also lose the triple point streak and have invest more time earning that back as well.
Will save this and add the rest...in another block...if I can remember what I had typed before this app logged me out the first time.Continued...
With regard to the other member's post...it is relatively impossible to access each ride through the phone and the information regarding points is not available online. When you scroll through on the app it keeps bringing you back to the top of the list. Perhaps you do not use the app for multiple rides per day, like we do, or maybe it is different on an android than on an iphone, but it is ridiculously impossible to report all the issues through the app. Do you really expect us to thumb type everything and scroll through multiple screenshots on our phones to report charges? Do you expect us to check every ride as it occurs to see if we were charged? This not only eats away at our time moving bikes but it depletes the batteries on our phones. Plus, when it is raining or really cold outside, it is even more difficult to do that. And when you notice your remaining credits have diminished, there is no way to figure out which ride was charged because the app shows $0 charge when it is taken from credits, rather than billed to a credit card.
There is no reason to start multiple threads when the issues are all related and can be answered one by one. If the exact issue was already addressed we would not be posting the question again...but most of the time the answers to previous posts do not address the question at hand.
