Forum Discussion

Ilike2bike's avatar
Ilike2bike
Hustlin' Helper
2 years ago

Reporting Problems with Bikes

It used to be easier to report flat tires, missing seats or some other issue with bikes. Now it's not possible unless you contact customer service, which in itself drives me bananas sometimes. You us...
  • Remco's avatar
    Remco
    2 years ago

    The best way to report issues with a bike that is to press the wrench button on the dock after you've returned the bike. After you press the wrench button you should receive an email that asks you what is wrong with a bike that is more in-depth and has a free text field in case the issue does not match any of the bubbles. As a rule of thumb I wrench any bike that has issues that are safety hazards (think brakes, lights), make a bike completely unrideable (like a completely loose basket I ran into last week) or that would me not want to ride a bike even if it was the only bike in a dock.

     

    When I spot an issue with a bike in a station I often quickly rent and wrench it so that I get the wrench report (as a matter of fact I did that this morning). 

Remco's avatar
Remco
Bike Angels Team

The best way to report issues with a bike that is to press the wrench button on the dock after you've returned the bike. After you press the wrench button you should receive an email that asks you what is wrong with a bike that is more in-depth and has a free text field in case the issue does not match any of the bubbles. As a rule of thumb I wrench any bike that has issues that are safety hazards (think brakes, lights), make a bike completely unrideable (like a completely loose basket I ran into last week) or that would me not want to ride a bike even if it was the only bike in a dock.

 

When I spot an issue with a bike in a station I often quickly rent and wrench it so that I get the wrench report (as a matter of fact I did that this morning). 

Ilike2bike's avatar
Ilike2bike
Hustlin' Helper
2 years ago

If it's a pickup spot, how long do you have to undock & redock without losing a streak? I tried asking customer service, but they didn't seem to understand my question.

  • RickyDee's avatar
    RickyDee
    Steady Solver
    2 years ago

    Taking and redocking a bike at the same station will have no effect on your booster streak.

  • Remco's avatar
    Remco
    Bike Angels Team
    2 years ago

    If you end a ride at the start station it's always a neutral ride no matter the duration. If it's less than a low number of minutes we also waive the ebike fees and unlock cost for non-members, but I don't remember the exact threshold and that will be subject to change.