Rewards email missing

I haven't received a reward email from Tremendous (rewards@reward.tremendous.com) for December Bike Angel work yet. I have contacted them but they were not able to help and asked Lyft support (support@lyft-bikes-scooters.zendesk.com) but they don't even try to help. Now it is already February and I need to receive another email for January. 

Does anybody have the same issue with them?