Forum Discussion

hkoellin's avatar
hkoellin
Resourceful Rider
2 months ago

Ride History and City Explorer Data Reset

I updated my payment method for Lyft Pink Access and noticed my ride history and City Explorer data have been reset. Is this a bug? I'd like to retain all of that data! 

  • Mine disappeared too (Divvy) but it came back a couple of days later. I guess a bug in the backend/API which fetches the explorer data

  • jm's avatar
    jm
    Hustlin' Helper

    Mine returned after I took a ride. Thanks. 

  • Wim's avatar
    Wim
    Resourceful Rider

    Mine disappeared too (Divvy) but it came back a couple of days later. I guess a bug in the backend/API which fetches the explorer data

  • jm's avatar
    jm
    Hustlin' Helper


    My Divvy Ride History has dissappear. Reading, I have no history. 

    I also changed my credit card payment. At the time, I didn't check my Ride History, but I did change my credit card info.

    I’m a Lyft Pink All-Access member, based in Chicago, Divvy, and my ride history from New York City, CitiBikes has all stayed intact.

    I don't particularly care if it comes back :)

  • Jess's avatar
    Jess
    Bike Angels Team

    Hi, all! Seeing that Wim saw his ride history return, I'm curious if jm and hkoellin are still not seeing their full experience. Let me know! I'm happy to report a bug if we're still missing ride history.

    Regarding City Explorer it is known that riders with super high ride counts, often Angels, have trouble seeing this feature load. I will continue to track this experience bug for our Angels—your feedback is always appreciated. 

    • hkoellin's avatar
      hkoellin
      Resourceful Rider

      Hey Jess , yep my data came back after a couple days. I'm not exactly sure what triggered it- if it was after I went for a ride or after a period of time.