Forum Discussion

jm's avatar
jm
Hustlin' Helper
3 days ago

Shared Rides Fees

Omar, Thank you again for all your help. Referencing your post below,  never in the world do I wish that the word "should" means maybe it won't. After posting and getting the answer listed at ...
citibike
  • omar's avatar
    omar
    2 days ago

    Hey there jm !

    Firstly I want to apologize as I did miss some details for your membership!

    Since you are Lyft Pink All Access it is 3 free unlocks, not 5, I do truly apologize for providing you with the incorrect information. It would NOT be 8.

    Additionally, it seems our app processed changed and Ride Together charges DO get charged to the host, aka you. We're also double checking internally to see if your credits would cover any overage fees, I am 99% sure it does but I want to make sure I am providing you 100% correct information.

    Instead of needing to download their own app, your friend needs to enter their information in your app to join the ride once the Ride Together ride is started.

    Again I do apologize about the incorrect information provided earlier!

    Edit: We can confirm your credits should cover the cost of your friend's ride if they got overage charges! If for some reason the credits do not apply, then reach out to the Support team or to us here!

omar's avatar
omar
Moderator
3 days ago

Hey jm !

The Ride Together feature will continue to be accessible, your friend would just accumulate charges is all! Basically after 5 free unlocks are used from you being the host, any other ride together rides, so let's say for example ride 6 with your friend, will be charged with non-member pricing, so an unlock fee plus ride time plus taxes etc etc. 

Your friend/guest should also be prompted in-app on their first ride together ride to input their payment information so it should not be charged to your payment method, but if your friend does not get that screen, I would love to see some screenshots.