Forum Discussion

jm's avatar
jm
Hustlin' Helper
4 months ago

Shared Rides Fees

Omar, Thank you again for all your help. Referencing your post below,  never in the world do I wish that the word "should" means maybe it won't. After posting and getting the answer listed at ...
citibike
  • omar's avatar
    omar
    4 months ago

    Hey there jm !

    Firstly I want to apologize as I did miss some details for your membership!

    Since you are Lyft Pink All Access it is 3 free unlocks, not 5, I do truly apologize for providing you with the incorrect information. It would NOT be 8.

    Additionally, it seems our app processed changed and Ride Together charges DO get charged to the host, aka you. We're also double checking internally to see if your credits would cover any overage fees, I am 99% sure it does but I want to make sure I am providing you 100% correct information.

    Instead of needing to download their own app, your friend needs to enter their information in your app to join the ride once the Ride Together ride is started.

    Again I do apologize about the incorrect information provided earlier!

    Edit: We can confirm your credits should cover the cost of your friend's ride if they got overage charges! If for some reason the credits do not apply, then reach out to the Support team or to us here!

jm's avatar
jm
Hustlin' Helper
4 months ago

Then with the pink upgrade I lost 3 unlocks?

If you look at this thread that I posted here. It explains that I should have had a total of eight

"Currently with my Divvy membership, we get 5 free guest unlocks. If I get Lift Pink All Access, you get 3 guest passes, is that in addition to the 5 free guests unlocks, so 8 total? "

I lost my Divvy stuff  

Lyft Pink All Access | Bike Angels

 Thank you for your help.

 

  • omar's avatar
    omar
    Moderator
    4 months ago

    Hey there jm !

    Firstly I want to apologize as I did miss some details for your membership!

    Since you are Lyft Pink All Access it is 3 free unlocks, not 5, I do truly apologize for providing you with the incorrect information. It would NOT be 8.

    Additionally, it seems our app processed changed and Ride Together charges DO get charged to the host, aka you. We're also double checking internally to see if your credits would cover any overage fees, I am 99% sure it does but I want to make sure I am providing you 100% correct information.

    Instead of needing to download their own app, your friend needs to enter their information in your app to join the ride once the Ride Together ride is started.

    Again I do apologize about the incorrect information provided earlier!

    Edit: We can confirm your credits should cover the cost of your friend's ride if they got overage charges! If for some reason the credits do not apply, then reach out to the Support team or to us here!