Forum Discussion

omar's avatar
omar
Moderator
11 months ago

Hi Bike Angels! New Mod Here!

Hi there everyone! I wanted to introduce myself to y'all! My name is Omar and I am a new moderator here to help out the Bike Angels Community alongside Jess, Jenn, and all the other lovely people ...
intro
welcome
jm's avatar
jm
Hustlin' Helper
11 months ago

Welcome Omar.

 

We welcome you and wish you the best. 

Thank you for helping us.

 

Here's a fun project for you that would change the lives of so many in Chicagoland that are in need of money. 

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Repost

 

Hi

Thanks

 

Would anyone have the inside scoop, or the logic, on why some cities have a cash option for redeeming Angels points and other cities do not?

 

I mean, since the cash option has been ongoing successfully and is well established in NYC, you'd figure it's a proven strategy and a program that Lyft is willing to support and maintain.

 

That's saying a lot.

 

So, why NYC and not Chicago?

 

The NYC program is already in place, and has been tweaked over time. It's firmly established. So the cash option infrastructure is in place at the corporate level.

 

If the cash option wasn't necessary, or a plus to the Citi Bike system, Lyft would have discontinued the cash option.

 

So... why is it a plus for NYC, but not necessary in ORD?

 

Seeing as the Citi Bike cash option has been ongoing for some time, one can say it has already been considered for implementation in other cities and has been rejected.

 

Why?

 

Would anyone know the logic behind those discussions?

 

Thank you.

 

 

 

 

  • omar's avatar
    omar
    Moderator
    10 months ago

    Hey jm! Thanks for the warm welcome!

    While I can not speak directly on decisions of the rewards and how they are structured for each city. I can say we do hear other markets' concerns on not having a e-gift card reward option. NYC is definitely one of our bigger (if not biggest) Bike Angels market and we are thrilled to hear people are enjoying the new rewards structure we implemented a while back where riders can manually redeem their points for rewards.

    We are always looking to improve the Bike Angels program and feedback/ideas like this showing "Hey this is what we want!" really do help and are heard. Thanks for your reply!