Forum Discussion

mmschaff's avatar
mmschaff
Resourceful Rider
10 months ago

Bike Seat Falling

Recently riding on the electric bike the seat walls on me even though the latch is fully closed. Anyone have anything similar?
  • Remco's avatar
    Remco
    10 months ago

    Hhi mmschaff I haven't seen this myself even though I have been taking a fair amount of rides, but regardless, this is definitely an issue that warrants pushing the wrench button when you return the bike. When you get the issue survey it would be helpful if you:

    • list the bike condition as "bad"
    • click the seat bubble
    • add a comment like "seat dropped mid-ride"

    If it is more of a slow slide down it's less concerning, but still definitely warrants a wrench.

    Thanks!

Remco's avatar
Remco
Bike Angels Team
10 months ago

Hhi mmschaff I haven't seen this myself even though I have been taking a fair amount of rides, but regardless, this is definitely an issue that warrants pushing the wrench button when you return the bike. When you get the issue survey it would be helpful if you:

  • list the bike condition as "bad"
  • click the seat bubble
  • add a comment like "seat dropped mid-ride"

If it is more of a slow slide down it's less concerning, but still definitely warrants a wrench.

Thanks!