Forum Discussion

Astnish28's avatar
Astnish28
Casual Commenter
2 years ago

Bug with earning 2 silver spokes in one ride - missing one reward

There appears to be a bug with earning 2 silver spoke awards in one ride: another shoddily-scripted system flaw. This happens if you are earn > 20 points in a ride and those points bring you past two...
  • Astnish28's avatar
    Astnish28
    2 years ago

    Resolved after over 2 weeks. Apparently the support team that customers can reach has no empowerment to extend membership based on bike angel rewards, so I had to wait for the "technical" team.

BikeAngelsTeam's avatar
BikeAngelsTeam
Community Manager
2 years ago

Hi there!  We're sorry you've experienced this.  The most effective way to have this matter addressed is by responding to the email thread.  

  • Astnish28's avatar
    Astnish28
    Casual Commenter
    2 years ago

    I missed the reply button at first, so I am reposting:

    Thank you for the response. I have yet to receive any reply to my initial email, chat, or phone call. Would it help if I provided the ticket/support request numbers?

    • Astnish28's avatar
      Astnish28
      Casual Commenter
      2 years ago

      Okay, I have gotten a response that this now needs to be escalated to the "technical team" for review. I was under the impression it was already escalated from the frontline rep I spoke to on the phone. More waiting.