Forum Discussion

Astnish28's avatar
Astnish28
Casual Commenter
2 years ago

Bug with earning 2 silver spokes in one ride - missing one reward

There appears to be a bug with earning 2 silver spoke awards in one ride: another shoddily-scripted system flaw. This happens if you are earn > 20 points in a ride and those points bring you past two...
  • Astnish28's avatar
    Astnish28
    2 years ago

    Resolved after over 2 weeks. Apparently the support team that customers can reach has no empowerment to extend membership based on bike angel rewards, so I had to wait for the "technical" team.

BikeAngelsTeam's avatar
BikeAngelsTeam
Community Manager

Hi there!  We're sorry you've experienced this.  The most effective way to have this matter addressed is by responding to the email thread.  

Astnish28's avatar
Astnish28
Casual Commenter
2 years ago

I missed the reply button at first, so I am reposting:

Thank you for the response. I have yet to receive any reply to my initial email, chat, or phone call. Would it help if I provided the ticket/support request numbers?

  • Astnish28's avatar
    Astnish28
    Casual Commenter
    2 years ago

    Okay, I have gotten a response that this now needs to be escalated to the "technical team" for review. I was under the impression it was already escalated from the frontline rep I spoke to on the phone. More waiting.