City Explorer has not worked for a while
Hi-any chance of getting the City Explorer on the app to work again? I liked seeing which stations I had visited on the map, and how many in total I have used. iOS, Citibike app ver 15.72.3.23051605...
Forum Discussion
Working fine on Android with app version 15.72.3.1723620708. If you provide a screenshot and description of what's wrong that might help engage the Citi Bike team on this forum.
Okay, as per RedDragon's suggestion, screen grab attached below. When I look at my profile, I see City Explorer, but circle just pulses, and arrow that was previously on the right side is no longer present.
My guess is that this issue is isolated to users with an extremely large ride history. The back-end query to calculate your explorer summary must either be timing out or need a really long time to complete. Try just letting it load for up to 10-15 minutes (you'll likely need to turn your screen timeout off).
Hmmm...last time it worked, it took maybe 5-10 seconds, but then it did show up fine. Don't think I have hit that many more new stations since then, and I have let it try to "load" for 10 minutes, but it never does change. I thought this functionality is looking at the actual different stations I have visited, not the number of rides I have taken. I have spoken to other users, who also say it is not working for them, so maybe it is a iPhone thing?
Hi, robertripps thanks for posting this question about City Explorer here and sharing the screenshot and version of your app. That is always super helpful when trying to identify an issue.
RedDragon's reply is pretty spot on here. This issue was raised by RickyDee in our AMA, and I looked into it. Riders with extremely high ride counts are experiencing issues seeing this load. I know that isn't expected, since it's measuring stations visited, not rides. I'm sorry that this issue is disproportionately affecting Power Angels and Bike Angels, since they have higher ride counts than the average rider. I know that's a pain, since you'd like to track your activity more than the average rider, too.
Well, maybe some day it will be fixed. I know it worked okay a couple of months ago, when I had already taken plenty of rides, but maybe once I hit 15K rides, that pushed it over the edge... ;). Thanks.
