Forum Discussion

robertripps's avatar
robertripps
Casual Commenter
3 months ago

City Explorer has not worked for a while

Hi-any chance of getting the City Explorer on the app to work again? I liked seeing which stations I had visited on the map, and how many in total I have used.

iOS, Citibike app ver 15.72.3.230516050

Thanks.

citibike
  • RedDragon's avatar
    RedDragon
    Resourceful Rider
    3 months ago

    Working fine on Android with app version 15.72.3.1723620708. If you provide a screenshot and description of what's wrong that might help engage the Citi Bike team on this forum.

    • robertripps's avatar
      robertripps
      Casual Commenter
      3 months ago

      Okay, as per RedDragon's suggestion, screen grab attached below. When I look at my profile, I see City Explorer, but circle just pulses, and arrow that was previously on the right side is no longer present.

       

      • RedDragon's avatar
        RedDragon
        Resourceful Rider
        3 months ago

        My guess is that this issue is isolated to users with an extremely large ride history. The back-end query to calculate your explorer summary must either be timing out or need a really long time to complete. Try just letting it load for up to 10-15 minutes (you'll likely need to turn your screen timeout off).