Hey there, VZ, thank you for finding our community here and posting about your experience. It is super helpful to have the Angel perspective when updates happen.
First, I'm sorry your support experience about the rewards structure change wasn't smooth. It sounds like this topic was a particularly tough one to get help for, and that feedback will be shared internally. I will also share your feedback around the communication about this change. I understand many Angels didn't notice the educational info in the app and expected an email.
About your points, I'm glad to hear you've figured out how the rewards store works, since you've redeemed four extensions in July. While there isn't a way to retroactively redeem the June extensions—since points don't reset, you didn't lose any points when the month changed. All the points you've earned and not redeemed since this change took place in May are avaialble in your points bank to redeem for any rewards you choose. The extensions are limited at four each month.
