For what it's worth, I agree with this whole-heartedly. I too have been charged for an ebike when a manual bike was stuck in a dock and could not be taken out.
In those events, I've had success reporting the stuck bike to Citibike, who has been able to resolve it pretty quickly (within 48 hours), but it's still just one more thing to do.
Thank you for chiming in to share your perspective 👼 This sounds really frustrating when time is of the essence. I shared this post with the BA team when it was posted, and I'll continue monitoring this post for more feedback about low assist mode.
