Forum Discussion

T1m3Wizard's avatar
T1m3Wizard
Steady Solver
8 months ago
Solved

No prompt to select low assist after unlocking.

I was at a dock today with no classics available and only the older gen blue ebikes so I was hoping to grab a free leisure ride on low assist mode. To my surprise when I unlocked it using my phone, I never got the prompt allowing me to select the free low assist mode so I returned the bike.

 

Would I have gotten that ride for free?

 

Is the low assist option only available on the newer gen gray ebikes?

  • I have only been promoted for low assist with the newer grey bikes. I haven’t been charged for riding the battery powered blue bikes when there are no classics available. 

6 Replies

  • Skippy's avatar
    Skippy
    Resourceful Rider

    I have only been promoted for low assist with the newer grey bikes. I haven’t been charged for riding the battery powered blue bikes when there are no classics available. 

  • Octimon's avatar
    Octimon
    Steady Solver

    I had the same thing happen to me yesterday with the New Gen bike.  I thought it was a fluke, and a few rides later, it happened again today.  It's annoying because I set that I only want to ride on low assist in my app profile.   I only ride e-bikes when there are no classics.  Ack!

    • Octimon's avatar
      Octimon
      Steady Solver

      Happened twice more today.  Both times on New Gen bikes.  I had a bit of success riding them over the past week, but it's weirdly hit or miss.  Any suggestions for how to avoid this problem?

  • 皮蛋solo粥's avatar
    皮蛋solo粥
    Resourceful Rider

    I was given the free low-assist modes a couple of times in Q3 2023 on the grey New Gen bikes. I have not been offered these prompts since the start o2024. I really enjoyed the low-assist mode: in addition to it being free, I actually find the New Gen bikes too fast when going over some bumpy terrains. I am wondering if the low-assist feature will be rolled out more widely and be permanent?

    • Jerv3's avatar
      Jerv3
      Steady Solver

      Low assist mode only happens on the Next Gen bikes when there are no classics available. It doesn’t apply to the blue E-bikes. They are still free when there are no classics