Thanks for both of these helpful clarifications. I was wrong -- the first bug is not a bug at all. The second one requires a quick check after unlocking -- will do.
1. After you undock the app switches to a free parking spots view (because most people will want to know where they can park once they're in ride). There's a parking toggle in the bottom right that can switch between the available bikes and available dock views.
2. The points only freeze once your ride has started, so if points roll over around the time you're unlocking you might get unlucky. The best way to prevent this disappointment is to check the app after you've unlocked. If your start station has changed into a drop off station you can preserve your streak by immediately returning the bike, since we treat rides that start and end at the same station as neutral rides.
Thanks for both of these helpful clarifications. I was wrong -- the first bug is not a bug at all. The second one requires a quick check after unlocking -- will do.
New bug issue, which first appeared yesterday and reappeared in a different location today. Yesterday at 40th Street on the West Side Highway: the station had 3 exit points. When trying to unlock a bike, I got message "Your rideshare is not properly docked." This was after I had taken one ride to/from different locations without incident. I restarted the app; nope. I restarted the phone; nope. Gave up and went to a different station, which worked fine. Same thing happened this morning, again after a successful ride at 113th and Broadway, again a station with 3 exit points. I wondered if it was just me, but another guy had the same issue. Went to another station, and it worked fine.
Unfortunately this message can happen when there are hardware problems within a station. We do have monitoring in place for this where we will dispatch a technician to address this, but feel free to contact support directly if this problem persists.
