Please remove public racks from the City Explorer
In the City Explorer view for Chicago, about half of the "Divvy stations" are not actually stations at all. They're just public bike racks. You can lock an ebike here without a fee, but you can't get or leave a classic bike. They shouldn't show up in the City Explorer. In the Lyft last mile API json (https://s3.amazonaws.com/lyft-lastmile-production-iad/lbs/chi/station_information.json) these are indicated with: "rack_model": "CITY_PUBLIC_RACK" And in the older GBFS station information feed (https://gbfs.divvybikes.com/gbfs/en/station_information.json) they are indicated by: "station_type": "lightweight", "has_kiosk": false Here is a google maps example of what the "lightweight" station looks like, i.e. just a city rack: https://maps.app.goo.gl/jmnHeaqnbtQ32QDM9 Please remove these from the map in the bike share mobile app. They're too many, too visually noisy, and not useful. Those city racks are almost always empty, so all they do is put a whole bunch of "Zero" pins on the map and obscure the real stations, like you can see in the screenshot below - the pin near the CTA station is a "real" bike share station, but all the zero pins on S Pulaski Rd are just public racks.
Acoustic Only Map?
There is a toggle on the main map with four viewing options: Bikes and Scooters All bikes Ebikes Scooters But once a classic bike ride has begun, the map only shows stations where classic bikes can be parked. Why isn't there a toggle to only see stations where classic bikes can be parked without initiating a classic ride? Additionally, the City Explorer Map shows public racks, ebike/scooter only stations, and stations where classic bikes can be parked. The completion percentage is calculated using all types of racks and stations. I would appreciate a toggle to only show stations where classic bikes can be parked on the city explorer map, and a separate percentage calculator based on how many of these types of stations have been visited. I'm not against ebikes/scooters at all, I'm just on a personal mission to visit every classic bike station in Chicago (I heard ~200 more stations are being installed this summer, whooo!) and at 303 stations currently visited, the City Explorer map indicates 16.7% of stations visited while this map (https://data.cityofchicago.org/Transportation/Divvy-Bicycle-Stations-Map/bk89-9dk7) indicates that there are only just over 1,000 stations. Maybe one day I'll have the dough to visit every station and get a true 100%, but currently I'm trying to utilize the complimentary 45 minute rides to see as much of Chicago as I can on the cheap, so I'm trying to stick to acoustic bikes as much as possible. (This is my first post, so I apologize if the formatting is poor, and for the fact that the content is not specifically Bike Angel related)Divvy Cash for Points Please
Thank you. Please, implement Divvy points for cash as is available in some other markets. Please, would someone here with the ability to forward, request, argue, beg, the people who make Lyft decisions make this happen. Thank you. In a few days I banked enough points for a years worth of membership extensions. Since those days, I have not been on a Divvy Bike Angels ride. Sure, not much different than just riding for 80pts a month, but if there was a cash incentive, or some other options to redeem Lyft credits, I'd be out redistributing bikes everyday. Just saying. Thank you.Joyriders and All Access
Regarding the Joyriders 15-minute extension for classic bike rides. Remco previously wrote: "The Lyft Pink upsell/included benefits message is not aware of your Joyrider status. If you have Joyrider status, you'll get an additional 15 minutes on classic bike rides for both membership types." Link: Will Lyft Pink Access All Market? | Bike Angels I currently have the Joyrider perk and an All-Access Pass, and the Citibike app still shows a 45-minute ride limit, while the Divvy app correctly shows 60 minutes. Can you clarify this, please? Based on Remco's post, we thought the 45-minute limit was only reflected in the "Lyft Pink upsell/included benefits message," and once approved as a Lyft All-Access Pass member, the Citibike app would update to reflect the full 60 minutes. I understand that promotional messaging did not recognize my Joyrider status, but now that I'm a confirmed Lyft All-Access Pass member, shouldn't the Citibike app reflect the 60 minutes per Remco's explanation?Will Lyft Pink Access All Market?
Hello Thank you Found some answers :) Coming from Divvy, using All Access Citibike, we got 5 free unlocks at membership rates. When the 5 FREE were used up, we were charged the unlock fee and the per minute for the guest was calculated at the NON-MEMBER rate. (big money) Everything was charged to the member's account, using Lyft Credits (or credit card if you don't have sufficient credits) Without Lyft Credits the whole project is insanely expensive, and even so, you better have some big bucks in Lyft Credits because running up a 60$++ tab with an e-Bike around the park is easy. Even short rides will cost you a sawbuck. (pic) The system worked fine, clear to understand, with few glitches - sometimes we had to re-dock the guest bike because the member's scan did not populate Hahaha - Welcome to New York! We took a Lyft ride for one (1) mile last Sunday and it cost 69$. (pic) OLD STUFF If we upgrade our Divvy membership to Lyft Pink All Access, can we us our Points Bank to pay for extending Lyft Pink All Access membership? YES ANNUAL LYFT PINK MEMBERSHIPS ARE CURRENTLY EXTENDABLE USING BIKE ANGELS EXTENSIONS, BUT MONTHLY MEMBERSHIPS ARE NOT. Will that also give us the same Lyft's car sharing access in all their cities? Answer: YES Will that also give us access to Lyft's bike sharing and the Bike Angels program, in all of their other bike sharing markets?. Answer: NOT "ALL". Why pay Citbike's annual fee of $220 when Pink All Access is only $199? Answer: YOU SHOULDN'T. ALL ACCESS IS CHEAPER Thank youJess' "Bike Angels Beginner FAQ"
Jess' "Bike Angels Beginner FAQ" is a helpful addition to this forum, but it would benefit greatly (and is key to the Bike Angels experience) if it also addressed common problems and glitches people might encounter, along with options for resolutions (which are currently quite limited ). Aside from the expected technical issues, the real problem is the lack of support and the frustration of uncredited points. In the old days, they'd look it up, realize that an error was made, give you the points, and you move on. Those days are long gone. Lyft X ignores the facts and data presented, and refuses to explain why, then ignores any further communication. The phone support, while friendly, is now 100% unhelpful. They might keep you on the line for 30 minutes only to tell you the station was down, without crediting your points, and then refer you to email support. Aside from Jess, the email support is the best, but their communication is slow and cumbersome. Despite taking great care, I frequently lose points for legitimate rides and have given up on complaining. In Chicago, Divvy allows e-Bikes to be parked out of stations, and they're scattered all over the city. I track them down, often finding them in obscure locations. Returning these e-bikes to mainstream areas is crucial for the system’s health, but e-Bikes out of stations also carry the highest risk of not getting credited points. hore trail. Scooters are not allowed on the lakeshore trail. As you approach, the scooters automatically stops and people just leave the bikes there. It's a long, expensive ride back to a docking station.September Cruiseletter
What’s Next? 🌆🚴 Our Divvy Angels are joining the community conversation! We began sending invitations to our Chicago Bike Angels early this month, and we’ve seen a 269% increase in registrations since launching our email campaign. The community will start to take a new route together—where Angels from across the U.S. can connect and help one another maximize their Angel experience. Community Tune Up 👼💪 New FAQ articles coming this fall! To ramp up the power of the community and answer the most common questions Bike Angels raise, we’re publishing a short series of FAQ articles covering topics like streaks and reporting and issue with a bike or station. Wheelie Good News 🛞🗞️ Bike Angels Stats | August All Brands 92 New Community Members 2,560 Site Visits 1,559 Angels Leveled Up 626,644 Point-Earning Rides Longest distance point-earning ride TM376 | 17.28 miles
